HostedSafe Terms of Service
Our HostedSafe TOS provides a solid basis of trust in dealings between the owners of HostedSafe.com and their customers. It is written in plain language and seeks to be free of any ambiguity.
All services provided by HostedSafe (“HostedSafe.com”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute.
The subscriber agrees to indemnify and hold harmless HostedSafe from any claims resulting from the use of service which damages the subscriber or any other party. Prohibited are sites that promote any illegal activity or present content that may be damaging to HostedSafe’ servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY,WITHOUT NOTICE. ADDITIONALLY, IF CONSIDERED APPROPRIATE, HostedSafe WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
Domain Registration, Renewal, Transfer and Restoration
- If you are registering or transferring a domain name you must also agree to the Domain Name Registration Agreement, which can be read in full here.
- Domains shall be renewed at the same price as new registrations. The current pricing is displayed on our website.
- Domain renewal reminders will be sent in advance of expiration via email to the address stored in your client area.
- Should an expired domain enter the redemption period, the cost of restoring the domain shall be no more than $90.00 USD
Traffic Usage and Disk Space
All account plans come with a predetermined amount of traffic allowance and disk space. We make no claims of “unlimited” for either traffic allowance or disk space. Those that do limit accounts in other ways, usually by cpu usage or limits on numbers of files or folders on each account. Our account allocations are generous for the plans offered.
We currently do not allow IRC or IRC bots to be operated on our servers.
Any attempt to undermine or cause harm to a server or customer of HostedSafe is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Customers acknowledge that web or email hosting products are not designed for sending mass email campaigns such as newsletters or promotional emails. Customers may use the web or email hosting products to send and receive reasonable amounts emails as would be expected during normal business or personal operations.
HostedSafe reserves the right to determine what violates this policy and violation may result in cancellation of services without refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
For billing purposes, periods are deemed to begin on the anniversary of start of service. ie. If a hosting service is begun on the 15th of any given month that will be the date the service is renewed from.HostedSafe shall deliver by e-mail an invoice in accordance with the applicable Service Fees for domain hosting and/or registration payable in advance.
Charges for other Services undertaken by HostedSafe will be delivered by email invoice and payable immediately. When an invoice is delivered to the client, payment shall be remitted to HostedSafe by no later than the specified payment due date.
HostedSafe shall be entitled to immediately terminate this agreement for client’s failure to make timely payments.
Termination by Client
If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to HostedSafe and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, irrespective of payment period, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination.
For example, if the client provides notice of termination on any given day of a particular month, the client will be responsible for service fees through to the monthly anniversary date, and such fees will not be pro-rated or refunded.
Money Back Guarantee & Refund Policy
We offer a 30 day money back guarantee.
If client has retained the services annually or semi-annually and has pre-paid HostedSafe for such services, refunds will be issued for any unused full month of the services, upon client’s request. Therefore, if client’s account is cancelled at any point during the term, client will be entitled to a refund for the months remaining.
Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.
Limitation of Liability
HostedSafe shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from HostedSafe servers going off-line or being unavailable for any reason whatsoever. Furthermore, HostedSafe shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of HostedSafe servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be notified to HostedSafe via email or Contact form. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
HostedSafe cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicted estimate of profits which a client would have gained if their site was functioning. Certain services provided by HostedSafe are resold by upstream providers. Thus, certain equipment, routing, software and programming used by HostedSafe are not directly owned or written by HostedSafe. Moreover, HostedSafe holds no responsibility for the use of our clients’ accounts.
Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as HostedSafe sees fit.
By activating your account with HostedSafe, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
HostedSafe hosted websites are automatically backed up every night to a separate hard drive within the data center. Additional backups are taken two-weekly and monthly. Every night after these backups occur they are copied to a backup server in a geographically distant data center.
No one can guarantee that problems cannot occur. Hardware can fail, software can be corrupted.
However we are confident that our backup strategy gives the best possible data security for our customers. In case of a local failure, restoration can be made from the local backup quickly. In case of a catastrophic failure backups can be taken from the remote server.
Important! Although our backup policy and execution is of the highest standard, and continually checked for efficiency of operation, we make no guarantees regarding backups. It is recommended that customers take their own backups as required. cPanel offers simple backup solutions for every website hosted by HostedSafe.
That said, if any customer accidentally deletes any of their own data and does not have a valid backup, please contact HostedSafe support. We will make every effort to assist in restoring customers’ websites from our backups.
Server Uptime Guarantee
Although HostedSafe has an excellent record for reliability, we do not offer an uptime guarantee. Our network and servers are monitored continuously, all equipment is at minimum server quality, and upgrades and maintenance are performed proactively. We assure clients that our team will rectify any hardware or core software problem in the shortest possible time-frame should a problem occur.
HostedSafe reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
Terms of Services Revision date: 25th February 2014